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Return Policy


We at XToysBoutique.com have built a large and loyal fan base by providing excellent products and top-notch customer service, and our intention is to please our customers during each step of the purchasing process. In the rare event that you are unsatisfied with your order and wish to return the item, simply follow this small list of suggestions and guidelines that will help you along the way. We clearly understand that providing customers with a top-notch experience essential to remaining at the top of a very competitive industry, and we are dedicated to excellence.

Items that are eligible for return must be done so within 30 days of the purchase date. Because of industry guidelines and factory schematics, this is a hard and fast rule that simply cannot be bent or broken. Logically speaking, a 30 day window offers plenty of time to explore the functionality and operation of any product.

Upon receiving your item in the mail, it is important that you conduct an inspection to ensure that there are no defects and all proper materials are included and intact. If you do discover a situation that warrants returning the product, the first step is to call our offices during normal business hours so a representative can make note of the fact that you intend on returning the item, thus beginning the process of issuing a refund. Sending the product back without contacting us personally will result in a substantial delay in the process.


When mailing your return, please make sure to do each of the following:

1. Every item, accessory, all accompanying literature and all original packaging must be mailed back in order to qualify for a full refund. We certainly understand that packaging will be altered during the process of opening the item, but if the packaging is missing the order simply cannot be processed.

2. Include the reference or authorization number that was issued to you by customer service representative when you called to report your intention to return the merchandise.

3. A photocopy or printed screenshot of your original order, featuring your name, address and telephone number will also be required in order to process the return. A brief explanation outlining why you wish to return the item should accompany the copy of your original order.

4. Lastly, please indicate clearly as to whether you are interested in a brand new replacement without any deficiencies, an online store credit or a full refund which will be issued to the card you used at the time of purchase.

When mailing the package back to our headquarters, customers are encouraged to secure a tracking or reference number that will allow them to verify that the item reaches its proper destination. Returned items received that are missing any one of these pieces of information will likely not qualify to receive a refund.


Additional Information:

Any liquids, creams or lubrication that breaks or leaks during the shipping process is automatically eligible to be replaced without going through the process outlined above. If you receive a package that has been subject to some type of leak or breakage, please contact our headquarters at your earliest convenience.

Each refund will have a 15% processing and shipping fee withheld.

The cost of shipping the item back to us in the process of obtaining a refund shall be the responsibility of the customer.

There are no refunds, exchanges nor store credits on any clearance items. No exceptions please.

Kindly allow up to 2-3 weeks for us to process your request for a replacement item or refund.


Thank you for shopping with XToysBoutique.com.

Sincerely,

Universal Passion, LLC.
1969 S. Alafaya Trail #213
Orlando, Florida 32828


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